Have you ever faced issue as why Dynamics CRM user not able to access CRM?
To find out the answer to above question there is new capability available on Power Platform. Now you can run diagnostics against user to find out the basic details of an user in Dynamics CRM.
Navigate to https://admin.powerplatform.microsoft.com/ and select environment then click on see all under User
All Dynamics 365 user will be loaded. Click on any user and select Run Diagnostics button.
Once execute you will nice Diagnostics result.
Hope this helps!