Dynamics Plugins

{Dynamics CRM 365} OVERRIDE ‘REMOVEQUEUEITEM’ OPTION IN PICK FROM QUEUE PROCESS

Recently we had a requirement from client is to always allow Remove items from queue option even if use select No option when use pick a queue item.

To achieve this requirement write a plugin code and use below code in your plugin.

Register plugin steps on PickFromQueue message and set execution pipeline to preoperation and you are good to go.

Message – PickFromQueue
Primary Entity – QueueItem

Hope this helps!

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