{Dynamics 365 Power Automate} Notify Team members when Case record status changed

While working on one of the project we had the requirement to send an email to all team members of a specific team.

We have used Power Automate to achieve this requirement as OOB workflow does not provide capabilities to fetch all members from team.

Step – 1 Login to flow.microsoft.com and select appropriate environment.

Step – 2 Create new Automated flow from blank and select When record gets updated trigger. Select Scope, Entity and Environment.

Choose Attribute Filters as statecode on Case entity. This flow will be triggered when statecode i.e. Status Reason field value changed.

Step – 3 Use list records to fetch all members of a specific team. We will need to enter custom value in Entity as ‘teammemberships’ and add filter condition based on team id.

Step – 4 Add parse json steps to parse the result. Use below Schema to parse the response.

{

    “type”: “array”,

    “items”: {

        “type”: “object”,

        “properties”: {

            “@@odata.etag”: {

                “type”: “string”

            },

            “systemuserid”: {

                “type”: “string”

            },

            “versionnumber”: {

                “type”: “integer”

            },

            “teammembershipid”: {

                “type”: “string”

            },

            “teamid”: {

                “type”: “string”

            }

        },

        “required”: [

            “@@odata.etag”,

            “systemuserid”,

            “versionnumber”,

            “teammembershipid”,

            “teamid”

        ]

    }

}

Step – 4 Add apply each action to get Primary Email of User based on the systemuserid from list records steps.

Step – 5 Now add send email action to notify team members about the record status change.

After configuring above steps, click on save and test the flow. You should see mails are getting triggered to Team Members.

Hope this helps!

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